Exchange / Returns/ Cancellation Policy
What products are eligible for exchange/returns?
Products sold at a discounted price during SALE are eligible for returns only against store credits. Exchange and free alterations are applicable for them as well. Tailored products are also eligible for discounts and free alterations during SALE period. Please note, custom sizes, add length, add sleeves, any modifications on products are treated as Tailored products. Tailored products are not applicable of returns or refunds. Please email firstname.lastname@example.org for any clarifications.
We offer a “no questions asked” return/exchange policy for Apparel. For accessories (e.g., Jewellery, Belts), we do not offer refunds. If a damaged piece is received, we will replace the piece for you. This policy is applicable as follows:
- For products purchased at discounted prices (during sale, using promo-code etc.), we only offer an option to exchange standard sizes and alter tailored fits.
- For products purchased at full prices, we offer both returns and exchanges for standard sizes and only alterations for tailored fits.
- For customized orders, e.g., Add sleeves or length adjustment to standard sizes etc., orders are treated as Tailored orders and only free alterations are available. Returns and exchange is not available.
- For accessories, eg., jewellery, belts, Jewellery and Belts are non-returnable. We only exchange the product if product delivered is damaged or defective. We exchange for size issues for belts. Please be sure that all items that are to be returned or exchanged must be unworn and in their original condition with all original tags and packaging intact. Any items that were damaged during transit must also bear the tag for us to process the return. Items that are damaged or altered once the tags are removed, may not be accepted and will be sent back to the customer. Our pieces are quality checked and adhere to strict quality standards.
- For COD orders, we offer return/exchange but the amount is refunded as FableStreet store credit which you can use for your future orders. Also, COD handling charges (INR 50) charged at the time of placing the order are not refundable.
- Alterations post the alteration window of 7 days from date of delivery will be accepted on a case to case basis and will be chargeable at an extra cost depending on the scope of alteration. Please note, we are not liable for alterations due to fluctuations in weight, wear and tear of garments owing to regular usage.
What if I need to exchange/cancel my order?
Orders are cancellable for up to 12 hours after they are placed. If you need to make any changes, email email@example.com. After 12 hours, your order is already under processing and we are unable to cancel or change it in any way.
INTERNATIONAL ORDER RETURNS
- We do not provide reverse pick up facility in case of international shipments. All back and forth shipping and brokerage charges for returns or exchanges will be paid by the customer.
- All applicable brokerage or customs charges on international shipments will be paid by the customer.
- All other applicable conditions and terms of our return and refunds above apply to international returns.
Important things to keep in mind while sending back the product for return/exchange:
- All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
- All items should be free of make-up or tan marks
- Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability incase incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece
- To ensure your FableStreet garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection
- All alteration/exchange/return requests have to be initiated within 7 days of receipt of product. You have to email at firstname.lastname@example.org from your registered email id to trigger the request.
- It takes about 12-15 working days to complete your return/exchange request post your request has been triggered.
- Primary return/Exchange pickup will be done once (which includes 3 attempts by the delivery partner). Incase the pickup is cancelled by the customer, additional charge will be levied for triggering pickup again
- In the case of COD orders, handling charges (INR 50) will not be refunded.
How soon do I have to make an exchange/return request?
All exchange/return requests must be placed within 7 days of receipt of items. Reverse pick-up of these items should be made within 5 days of placing the exchange request. If you do not provide a time for the reverse pick-up, within 5 days of placing the request, the return/exchange will be cancelled. Please note an exchange request will be entertained only twice against the original order.
My item arrived damaged or defective. What should I do?
In case you have received a damaged or a defective piece, please initiate a request for exchange/return by notifying our customer care, either by call or email, along with pictures of the damage/defect to email@example.com and we will help you out.
The product delivered is incorrect. What should I do?
This is highly unlikely, but we always leave room for human error. In case you have received a wrong product, please initiate a request for exchange/return by notifying our customer care, either by call or email, along with pictures of the product to firstname.lastname@example.org and we will help you out.
How does the return/exchange process work?
- Once we receive your request on email from you, we'll give you a call and confirm the same.
- Next, we will initiate the reverse pick-up to our courier partner, who will get in touch with you and request a convenient time and date for the pick-up. Please note, the pick-up should be made within 5 days of receipt of product. Any later pick-ups will not be considered for return/exchange.
- Our courier person will arrive at your place to pick-up the product for exchange. Please note that the field executive for delivery and pick-ups are different.
- Once we receive the product, we will check it for being unused, unwashed, and undamaged and also have the original tags/packaging in place. Post that, we will send out the product requested by you for return/exchange. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense. Please note an exchange request will be entertained only twice against the original order.
- For exchange cases, we will call you back once the quality check is complete. We will agree on the item to be sent in exchange and update your account. Please note - the entire process in case of an exchange, from initiating the request to delivering the requested exchange product can take anywhere between 15-25 days, depending on the date of reverse pick up of the product.
How can I cancel an exchange request?
How do I get my money back in case of returns?
In case of a return, we offer the full amount back into your initial payment mode (bank account, credit card, etc.) for prepaid orders. In case of COD orders, you will get FableStreet store credit as a refund. We will not refund cash for Cash On Delivery orders.
* Gift Packs are Not Refundable. Though we accept the exchange in colours for the same product.