I am tired of creating accounts. Do I need to register or create an account here as well, before making a purchase?
No, Login is not mandatory to make a purchase. However, if you create an account with us, your future check-outs will be easier and we will also keep you updated on the offers customized specially for you.
I love keeping multiple pieces of my favorite garments. Will I be able to order more than one of the same item at one go?
Yes, you can order more than one piece of the same item provided we have enough inventory available for the same. For this, go to the Shopping Cart page, change the “Quantity” in your shopping cart to your desired quantity and click on “Update Quantity”.
Why if the items in my shopping cart are no longer available?
Items will continue to appear in your cart until you’ve removed them or you’ve checked out. Make sure you are logged in to your FableStreet Account. If you are not logged in, do so by clicking on the Login icon and your cart should have the items you had selected. In case the selected items are no longer available, you will see a message next to the stocked out item in your Shopping Cart. You need to remove the same (using the small cross next to the item) before Checking Out to purchase the available items.
Does ‘Out of Stock’ mean I will be able to buy it again later?
‘Out of Stock’ items are those gems where demand exceeded supply and we couldn’t keep pace :-(. The good news is, these items are expected to be replenished within a few weeks. Please click on the specific ‘Out of Stock’ gem that you are interested in and enter your email id to be the first to know as soon as it is back.There’s an error that keeps popping up, every time I checkout. What should I do?
First of all, we are really sorry for the trouble. Please call us on +91-11-43078400 or mail us at firstname.lastname@example.org with your error message, and we will resolve the issue ASAP. We’re available all weekdays (except Sundays and Public holidays) from 10.00 am to 7.00 pm.
Is shopping at FableStreet.com secure?
Yes, shopping at FableStreet is completely secure. For making payments, you are routed to the websites of our payment partners (PayU and Paytm) which are completely secure. This routing of sensitive payment related content is done through https security.
Are there any additional charges (sales tax, octroi etc) on items?
There are zero hidden charges when you make a purchase on FableStreet. The prices listed for all items are final and all-inclusive. The price you see on the product page is exactly what you pay.
How can I pay for my orders?
We accept the following methods of payment:
- Credit Card
- Debit Card
- Cash on Delivery*
COD payment can be done on orders upto INR 5000. INR 50 will be charged as handling charges for COD orders.
For orders above INR 5000, only prepaid options are available.
COD option is available only for standard sizes. For tailored orders, we accept only credit/debit card / netbanking / paytm / wallet. Even if one piece in the order is tailored, it has to be a prepaid order. Please note, custom sizes, add length, add sleeves, any modifications on products are treated as Tailored products.
Do you offer cash on delivery?
Yes, we offer cash on delivery option for orders below INR 5000.
Do you charge extra for Cash On Delivery orders?
Yes, we charge INR 50 for each Cash on Delivery (COD) order as handling charges and this amount is not refundable in case of return/exchange.
What should be maximum order value for COD orders?
Cash On Delivery option is available only on orders upto INR 5000. Orders above INR 5000 should be placed through prepaid methods.
Is Cash On Delivery available at all locations?
Cash On Delivery payment option is available only in India. That too, at locations covered by our logistics partners. We do try to provide this facility across the country but there are few locations beyond our support. For such locations, we provide the prepaid option.
Can I pay in EMIs?
No, we do not offer EMI option.
Why have I not received my order confirmation email?
Your order confirmation e-mail is sent to the e-mail address linked to your FableStreet account, immediately upon placing your order. If you have not received it, please check your junk or spam mail folder. If you still cannot locate the confirmation mail, you may log into your FableStreet Account, choose 'Past Orders’ to view all of your orders. If the order you placed does not appear, the order was not successfully confirmed. In this case, please contact our customer care at +91-11-43078400 or mail us at email@example.com
How can I see my previous order?
If you have a FableStreet account, you can Login in and go to ‘Past Orders’ to check your previous order. Your previous orders are available here after you have logged in. In case you do not have an account, please mail us your Order ID and email id at firstname.lastname@example.org using which you had placed an order, and we will check and pass you your previous order info.