How can I check if you deliver to my pincode?
We currently deliver to most pincodes in India. If you want to confirm your pincode, please mail us at email@example.com.
What are the delivery charges for my order?
Shipping is free for all orders above INR 1000, shipped within India. For international shipping, we charge INR 1200 for orders under INR 20000. For orders above INR 20000, we provide free shipping worldwide. Please write to us at firstname.lastname@example.org incase of any queries
When will you ship my order?
We process and ship your order as soon as we are confident that we have achieved the required perfection in your garment. All our products are made to order and it typically this takes 8-10 working days to ship out the order from our warehouse in New Delhi, India.
How long does it take to deliver my order? (How long will you make me wait before delivering my order?)
All orders usually take a delivery time of 10-12 working days (all days except Sundays and Public holidays) for major cities and 12-14 days for remote locations, within India, from the purchase date. For international orders, please expect delivery in 14-20 working days.
What if I want my order to be delivered ASAP?
We understand that there are times when you order for a specific occasion and want the delivery to be made immediately. For times like those, we do offer 48-hour shipment based on available capacity. For this, please write to us at email@example.com and we will try to make it happen. Please note, an extra surcharge of INR 199 per piece would be levied for the same.
Can I ship to multiple addresses at the same time?
Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.
I love products made in India, but am currently outside. Do you ship products outside India?
We ship outside India on exception basis (Primarily to US, Europe and Australia). You can expect your orders to be delivered at almost all locations in the world. For international orders:
1) We charge INR 1200 for orders of or below INR 20000. For order above INR 20000, we provide free shipping.
2) While placing the order, we recommend using our Currency Converter to transact in a currency of your choice. However, your card will charged in INR.
3. In case there is any import duty, taxes or brokerage fee applicable, it has to be paid by the customer at the time of delivery. For US, Australia the orders usually do not have import duties. For Europe/UK, our shipments are done as per laws and may have import duties/collection fee. Incase of any clarifications, please write to us at firstname.lastname@example.org
How can I track my order?
To track your order, you can Log into your FableStreet account and choose “Past Orders” to view your details. You can also contact customer care at email@example.com or call +91-11-39589500. We’re available all weekdays (except Sundays and Public holidays) from 10.00 am to 7.00 pm.
If you do not have a FableStreet account, then please follow the Track Shipping link in your confirmation email or mail us your order no and email id using which you had placed an order, and we will check and give you your order status.
Exchange / Returns Policy
What products are eligible for exchange / returns?
We offer a “no questions asked” return/exchange policy for Apparel. For accessories (e.g., Belts), we do not offer refunds unless damaged piece is received. This policy is applicable as follows:
- For products purchased at discounted prices (during sale, using promo-code etc.), we only offer an option to exchange standard sizes and alter tailored fits.
- For products purchased at full prices, we offer both returns and exchanges for standard sizes and only alterations for tailored fits.
- For customized orders, e.g., Add sleeves or length adjustment to standard sizes etc., orders are treated as Tailored orders and only free alterations are available.
- For accessories, eg., belts. We exchange for size issues. Our pieces are quality checked and adhere to strict quality standards. In event of any damage, we will make exceptions to policy if needed.
- We do not provide reverse pick up facility in case of international shipments. All back and forth shipping and brokerage charges for returns or exchanges will be paid by the customer.
- All applicable brokerage or customs charges on international shipments will be paid by the customer.
- All other applicable conditions and terms of our Return & Refund Policy apply to international returns.
Important things to keep in mind while sending back the product for return/exchange:
- All items must have the original tags, and should be unworn, unwashed, and undamaged
- To ensure your FableStreet garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection
- All alteration/exhange/return requests have to be initiated within 7 days of receipt of product. You have to email at firstname.lastname@example.org from your registered email id to trigger the request.
- It takes about 12-15 working days to complete your return/exchange request post your request has been triggered.
How soon do I have to make a exchange / return request?
All exchange / return requests must be placed within 7 days of receipt of items. Reverse pick-up of these items should be made within 5 days of placing the exchange request. If you do not provide a time for the reverse pick-up, within 5 days of placing the request, the return/exchange will be cancelled.
My item arrived damaged or defective. What should I do?
In case you have received a damaged or a defective piece, please initiate a request for exchange / return by notifying our customer care, either by call or email, along with pictures of the damage / defect to email@example.com and we will help you out.
The product delivered is incorrect. What should I do?
This is highly unlikely, but we always leave room for human error. In case you have received a wrong product, please initiate a request for exchange / return by notifying our customer care, either by call or email, along with pictures of the product to firstname.lastname@example.org and we will help you out.
How does the return/exchange process work?
- Once we receive your request on email from you, we'll give you a call and confirm the same.
- Next, we will initiate the reverse pick-up to our courier partner, who will get in touch with you and request a convenient time and date for the pick-up. Please note, the pick-up should be made within 5 days of receipt of product. Any later pick-ups will not be considered for return/exchange.
- Our courier person will arrive at your place to pick-up the product for exchange.
- Once we receive the product, we will check it for being unused, unwashed, and undamaged and also having the original tags / packaging in place. Post that, we will send out the product requested by you for return / exchange. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense.
- For exchange cases, we will call you back once the quality check is complete. We will agree on the item to be sent in exchange and update your account. Please note - the entire process in case of exchange, from initiating the request to delivering the requested exchange product can take anywhere between 15-25 days, depending on the date of reverse pick up of the product.
How can I cancel an exchange request?
How do I get my money back in case of returns?
In case of a return, we offer the full amount back into your initial payment mode (bank account, credit card, etc.). So don’t worry and shop freely :-)
FableStreet is fully committed to protecting your privacy and your personal information. This applies to products offered by FableStreet, as well as any other applications, content or features that we may offer from time to time on our website.
What personal information do we collect from the people that visit our website or blog? When do we collect this information?
FableStreet collects personally identifiable information, like names, postal addresses, email addresses, phone number etc., only when voluntarily submitted by our visitors, while ordering or registering on our site.
How do we use your information?
We may use the information that we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To quickly process your transactions
- To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested
- To allow us to better service you in responding to your customer service requests
What are our policies regarding employing cookies and other technology?
Are there any third party involvements?
FableStreet does not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We contract with third parties to serve ads on our behalf across the internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, e-mail address, or any personally identifying information about the user.
Last Edited on 01-July-2016
©2016 FableStreet Lifestyle Solutions Pvt. Ltd. ALL RIGHTS RESERVED.
Brands, trade names and logos
All names, logos and other signs used on fablestreet.com, are legally protected brands and/or trade names of FableStreet Lifestyle Solutions Pvt. Ltd., associated companies or third parties. Any use of these or similar signs is prohibited without the prior written permission of FableStreet or the right holder.
Disclaimers of warranties & product liability
FableStreet does not provide warranties or promises on any merchandise, though we try and adhere to strict internal quality compliances for all products sold by us. The information made available to you through our product description and lookbooks are detailed and researched. All products displayed on our website may not be available for sale due to unavailability or other reasons. Actual colours and dimensions may differ from the products as shown on the screen.
The domain name www.fablestreet.com (hereinafter referred to as "Website") is owned by FableStreet Lifestyle Solutions Private Limited a company incorporated under the Companies Act, 1956 with its registered office at B-3/190, Paschim Vihar, New Delhi – 110063 (hereinafter referred to as FableStreet).
By accessing www.fablestreet.com, you agree that your access to and use of this Website is subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is assumed at the user's own risk. Additionally, FableStreet reserves the right to change these terms and conditions at any time without prior notice.
Unless otherwise noted, all content, graphics, code and software used on or incorporated into this website, and the display or incorporation of all such content, graphics, code and software, are subject to copyrights held by or licensed to Fablestreet.com, and all rights thereto are specifically reserved. You may download or copy and print hard copies of contents from this website solely for personal, non-commercial purposes. Unless the written permission of FableStreet is first obtained, any other use of this website or content or information contained in this website is strictly prohibited.
By accessing www.fablestreet.com, you agree that your access to and use of this website is subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is assumed at the user's own risk. Additionally, FabeStreet reserves the right to change these terms and conditions at any time without prior notice.
This Website, and any information or content on this website, are provided ‘as is.’ FableStreet makes no representations or warranties of any kind, whether express or implied, with respect to this website or content or information available on or through www.fablestreet.com. Except as otherwise provided under applicable laws, neither FableStreet nor its corporate affiliates, nor the advisors, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to this website. This limitation of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if FableStreet is notified in advance of the potential for any such damages. Furthermore, a link between Fablestreet.com and another website, does not mean that FableStreet endorses that website.
We at FableStreet, reserve the right to change, suspend or discontinue any service, content, feature or product offered through www.fablestreet.com. We also reserve the right to correct any errors, inaccuracies or omissions (even after an order has been submitted) and to alter or update information at any time without prior notice. FableStreet may refuse any order you place with our company. We may limit or cancel all or parts of orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we do change or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number you have submitted with the order. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors. We apologize for any inconvenience.
You agree to defend, indemnify and hold FableStreet harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site and/or your breach of any representation, warranty, or other provision of the agreement.
We love hearing suggestions, ideas, and feedback. Please e-mail us at email@example.com. All information, materials, ideas, suggestions, comments, regardless of the method submitted, including but not limited to e-mail, postal mail, and online, will be considered property of FableStreet. By submitting such information, you are granting FableStreet an unrestricted license to use, modify, reproduce, transmit, display and distribute such comments for any purpose whatsoever, unless confidentiality is requested at the time of communication. FableStreet is under no obligation to pay compensation for any comments or respond to any comments. We reserve the right to monitor, edit or remove any comments.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or malware that could in any way affect the operation of this site. You are solely responsible for any comments you make and their accuracy. FableStreet takes no responsibility and assumes no liability for any comments posted by you or any third party.
Fablestreet.com cannot be used for any illegal or unauthorized purposes. Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although Fablestreet.com cannot monitor the conduct of its users, it is a strict violation of these terms to use any information obtained from our site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.