Question 1

I have not received my order confirmation yet?

Accepted Answer

Once your order is successfully placed, a confirmation email and WhatsApp message are sent to your registered email address and mobile number. In some cases, there may be a slight delay, so we recommend waiting for 30 minutes to 1 hour. If you still haven't received your order confirmation, please: Check your Spam/Junk folder. Verify that the email address and mobile number entered at checkout are correct. Confirm that your payment was successfully completed. You can also log in to your FableStreet account and visit My Orders to check whether your order has been placed. If you're still unable to locate your order confirmation, please contact us at care@fablestreet.com with your registered email address, mobile number, and payment details, and our team will be happy to assist you.

Question 2

How to track my order?

Accepted Answer

Once your order is shipped, a tracking link is shared via WhatsApp. You can also check the status under My Orders.

Question 3

How can I pay for my order?

Accepted Answer

We offer multiple secure payment options for your convenience. For domestic orders, you can choose from: Credit Cards Debit Cards Net Banking UPI Digital Wallets (including Paytm) Cash on Delivery (COD)* Cash on Delivery (COD): COD is available only for orders within India. A ₹50 COD handling fee applies to all COD orders. COD is available for orders up to ₹12,500. For orders above this value, only prepaid payment options are available. COD is offered only in serviceable locations covered by our logistics partners. If COD is unavailable for your location, you can complete your purchase using any of our prepaid payment options. International Orders: For international orders, we accept online payments through Razorpay using the following card networks: Visa Mastercard American Express Bajaj Maestro RuPay Diners Club All online payments are securely processed through our trusted payment partners to ensure a safe and seamless checkout experience.

Question 4

My order shows delivered, but I haven’t received it. What should I do?

Accepted Answer

Please check with your neighbours or building security in case the package was received on your behalf. If you still can’t locate it, contact us at care@fablestreet.com within 48 hours with your Order ID.

Question 5

An item is missing from my order. What should I do?

Accepted Answer

We carefully check every shipment before it is dispatched from our warehouse. However, in the case of a missing item in your order: Review your WhatsApp message regarding shipment confirmation — some items may be dispatched in multiple packages. If the item is still missing, please contact us at care@fablestreet.com within 48 hours of delivery and share: Your Order ID Clear images of the outer packaging (front & back) Images of the items received Confirmation if the package appeared tampered at the time of delivery Our team will investigate the issue with our logistics partner and assist you with the appropriate resolution at the earliest.

Question 6

Can I update my delivery address after placing an order?

Accepted Answer

Yes, the address can be updated only before the order is shipped. Please contact us at care@fablestreet.com with your Order ID and updated address.

Question 7

Can I update my contact number on an order?

Accepted Answer

Yes, the contact number can be updated before the order is shipped. Please contact us at care@fablestreet.com with your Order ID and updated contact number.

Question 8

Do you offer customisation, alteration, or made-to-order services?

Accepted Answer

At present, we do not offer customisation, alterations, or made-to-order services. All our products are thoughtfully designed and crafted in standard sizes and styles, as displayed on our website, to ensure consistency in quality, fit, and craftsmanship.

Question 9

What is the timeline for dispatching the order?

Accepted Answer

Our standard delivery timeline is 5–7 business days. While many orders are dispatched within 24–48 hours of being placed, dispatch timelines may vary depending on the style. For certain products may require additional processing time due to craftsmanship requirements, inventory availability, or other operational considerations.

Question 10

Do you offer free shipping in India?

Accepted Answer

We offer free standard shipping on all prepaid orders above ₹1,000. For other orders: Orders below ₹1,000: ₹99 standard shipping charge Cash on Delivery (COD) orders: An additional ₹50 COD handling fee applies, regardless of the order value. Please note that during special sale events, standard shipping charges may apply to all orders, irrespective of the order value. Any applicable shipping or COD charges will be clearly displayed at checkout before you complete your payment.

Question 11

Do you offer free shipping on international orders?

Accepted Answer

For orders below ₹13,000, a shipping fee of ₹5,000 is charged. For orders ₹13,000 and above, the shipping fee is ₹4,000. Please note: International shipping charges are non-refundable, even if the shipment is undelivered or refused at the customer’s end.

Question 12

Do you deliver outside India?

Accepted Answer

We ship to most international destinations outside India. However, shipping to the USA is currently on hold due to recent tariff changes. For international orders, please note that any applicable import duties, taxes, or brokerage charges are not included in the product price and must be paid by the customer at the time of delivery, as per local regulations.

Question 13

Which locations do you deliver to within India?

Accepted Answer

We currently deliver to most pin codes across India. However, serviceability may vary for certain locations due to logistics constraints, operational challenges, or other location-based limitations.

Question 14

Why is my order shipped in multiple shipments?

Accepted Answer

In some cases, your order may be shipped in multiple packages based on product availability. This helps us deliver the items that are ready sooner, so you don't have to wait for the entire order. The remaining item(s) will be dispatched as soon as they are available, and we'll share separate tracking details for each shipment to keep you updated.

Question 15

Is my product eligible for return?

Accepted Answer

Products are eligible for return or exchange unless they are marked as Non-Returnable / Non-Exchangeable on the product page, or the item has already been exchanged twice under the original order. To qualify for a return or exchange, the item must be in its original condition—unworn, unwashed, undamaged, and with all original tags attached. Requests must be initiated within 7 days of the delivery date.

Question 16

How do I place a return request?

Accepted Answer

To request a return, log in to your account and go to My Orders. Select the item you wish to return and submit your return request within 7 days from the date of delivery via our Return Portal . Please enter your Order ID with the "#" prefix (e.g., #12345) along with your registered email address or mobile number. Disclaimer: For a seamless experience, please ensure that only the item(s) approved for return/exchange and the corresponding quantity are handed over to the pickup executive under the assigned AWB number. Kindly note that we are unable to take responsibility for incorrect items or quantities submitted during pickup. In such instances, a processing fee of ₹190 may be applied.

Question 17

By when do I need to raise a return?

Accepted Answer

Return requests must be raised within 7 days from the date of delivery.

Question 18

How long does reverse pickup take?

Accepted Answer

Pickup is attempted within 2 to 3 business days after the return request is approved.

Question 19

Post pickup, when will I get the refund?

Accepted Answer

Prepaid Orders Refunds are initiated within 24–48 hours post pickup. The refund will be processed to the original payment method. It may take an additional 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider. Cash on Delivery (COD) / Pay on Delivery Orders Refunds are issued as a Gift Card with lifetime validity. The Gift Card is generated post successful pickup and sent to your registered email address. It can be used for future purchases on our website. Note: Refunds of COD/Pay on Delivery orders cannot be processed to a bank account, the original payment source, or in cash.

Question 20

Can I exchange my product for another size/style?

Accepted Answer

Yes, eligible products can be exchanged for a different size or style. All exchanges are subject to the availability of the requested item at the time the exchange is processed. For style exchanges, if the selected replacement item is priced higher than the original item, the exchange request will be processed only after the applicable price difference has been paid. If the replacement item is priced lower, the eligible difference will be refunded as per our exchange policy. Size exchanges are completely free. If a price is displayed during the exchange process, you may proceed without concern—the exchange will be completed at no additional cost, and no payment will be charged for a size change.

Question 21

How do I request an exchange?

Accepted Answer

To request an exchange, log in to your account and go to My Orders. Select the item you wish to exchange and submit your request within 7 days from the date of delivery via our Return Portal . Please enter your Order ID with the "#" prefix (e.g., #12345) along with your registered email address or mobile number. Disclaimer: For a seamless experience, please ensure that only the item(s) approved for return/exchange and the corresponding quantity are handed over to the pickup executive under the assigned AWB number. Kindly note that we are unable to take responsibility for incorrect items or quantities submitted during pickup. In such instances, a processing fee of ₹190 may be applied.

Question 22

My size is out of stock — what are my options?

Accepted Answer

In such cases, you may choose between a refund and an alternate product, subject to availability.

Question 23

How long does an exchange take?

Accepted Answer

Once your return reaches our warehouse and passes the quality check, we will process your exchange. The replacement item is typically dispatched within 5–7 business days, in line with our standard fulfilment timelines.

Question 24

Is my product eligible for exchange?

Accepted Answer

Products are eligible for return or exchange unless they are marked as Non-Returnable / Non-Exchangeable on the product page, or the item has already been exchanged twice under the original order. To qualify for a return or exchange, the item must be in its original condition—unworn, unwashed, undamaged, and with all original tags attached. Requests must be initiated within 7 days of the delivery date.

Question 25

My order was delivered in multiple shipments. When should I raise a return or exchange request?

Accepted Answer

For orders delivered in multiple shipments, returns and exchanges can be requested separately for each shipment. The 7-day return/exchange period will apply from the delivery date of the respective item.

Question 26

How long does the exchange process take?

Accepted Answer

Exchange pickups are generally arranged within 2–3 business days of the request being submitted. Upon receipt and verification of the returned item at our warehouse, the replacement product is typically dispatched within 5–7 business days. In some cases, select styles may require additional processing time due to craftsmanship requirements, inventory availability, or other operational factors. Any extended timelines, where applicable, will be communicated proactively.

Question 27

Why is the system showing an additional payment for a size exchange?

Accepted Answer

Size exchanges are offered at no additional cost. Although a product price may appear during the exchange process, you can safely proceed knowing that no extra payment will be charged for your exchange.

Question 28

Can I exchange or return international orders?

Accepted Answer

We do not accommodate return/exchanges in case of international orders.

Question 29

How do I cancel an exchange request?

Accepted Answer

To cancel your exchange request, please email us at care@fablestreet.com with your order number and email ID, or WhatsApp us at +918510857857 with your order details.

Question 30

I received a wrong/defective product. What should I do now?

Accepted Answer

Please contact us at care@fablestreet.com within 48 hours of delivery with clear images of the product along with tags and your Order ID.

Question 31

Post pickup, when will I get the refund?

Accepted Answer

Prepaid Orders Refunds are initiated within 24–48 hours post pickup. The refund will be processed to the original payment method. It may take an additional 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider. Cash on Delivery (COD) / Pay on Delivery Orders Refunds are issued as a Gift Card with lifetime validity. The Gift Card is generated post successful pickup and sent to your registered email address. It can be used for future purchases on our website. Note: Refunds of COD/Pay on Delivery orders cannot be processed to a bank account, the original payment source, or in cash.

Question 32

Why is my order treated as COD even though I paid online at the time of delivery?

Accepted Answer

Please note that if payment is made at the time of delivery—even when completed digitally via UPI or card with the delivery partner—the order will continue to be classified as a Cash on Delivery (COD) order, as the payment is collected only upon delivery of the shipment. An order is considered prepaid only when the payment is completed online during checkout at the time of placing the order. Payments made in advance through Credit Card, Debit Card, UPI, Net Banking, Wallets, or other online payment methods before dispatch qualify as prepaid orders and are subject to the applicable prepaid order benefits and refund policies.

Question 33

Are Gift Cards / Store Credit transferable to a bank account?

Accepted Answer

No. Gift Cards and Store Credit are non-transferable and cannot be redeemed for cash or transferred to a bank account. They can only be used to make purchases on our website and at our retail stores.

Question 34

What payment methods do you accept?

Accepted Answer

We offer a range of secure payment options to make your shopping experience simple and convenient. All online transactions are processed through trusted payment partners to ensure a safe and seamless checkout experience. You can choose from the following payment methods: Credit Cards Debit Cards Net Banking UPI Digital Wallets Cash on Delivery (COD) / Pay on Delivery* Important: For Cash on Delivery (COD) orders, refunds are issued exclusively as a Gift Card with lifetime validity, which can be redeemed for future purchases on our website. Please note that refunds for COD orders cannot be processed as bank transfers or cash refunds.

Question 35

What payment methods do you accept for international orders?

Accepted Answer

For international orders, we accept online payments only through Razorpay using the following card networks: Visa Mastercard American Express Bajaj Maestro RuPay Diners Club All online payments are securely processed through our trusted payment partners to ensure a safe and seamless checkout experience.

Question 36

If I pay online at the time of delivery, will my order be considered a prepaid order?

Accepted Answer

No. If you make the payment at the time of delivery—even if you pay digitally using UPI or a card with the delivery partner—your order will still be treated as a Cash on Delivery (COD) order, as the payment is collected only upon delivery. An order is considered prepaid only when the payment is completed online during checkout at the time the order is placed. Payments made in advance using Credit Card, Debit Card, UPI, Net Banking, Digital Wallets, or other online payment methods qualify as prepaid orders.

Question 37

What personal information do we collect from the people that visit our website or blog? When do we collect this information?

Accepted Answer

FableStreet collects personally identifiable information, like names, postal addresses, email addresses, phone number etc., only when voluntarily submitted by our visitors, while ordering or registering on our site.

Question 38

How do we use your information?

Accepted Answer

We may use the information that we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways: To quickly process your transactions To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested To allow us to better service you in responding to your customer service requests By making a purchase on our website or App, you consent to receive administrative and promotional emails from FableStreet. These communications may include information about your account activity, order updates, product news, and promotional offers. Please note that offers mentioned in promotional messages sent via email, SMS, or other channels are subject to change at FableStreet's sole discretion. FableStreet is not obligated to provide prior notice or updates regarding such changes.

Question 39

What are our policies regarding employing cookies and other technology?

Accepted Answer

We want you to be aware that certain online tools exist to help us serve and recognize you when you visit our website. For your convenience, to help us personalize your experience or better serve your needs, we may receive and store certain types of information when you visit our website. These are called ‘cookies.’ The cookies may be placed on your computer when you visit our site. Our web server automatically recognizes non-personally, identifiable information only, e.g., domain type, browser version, and service provider for each of the visitors on our site. Cookies do not provide any personal information but they allow us to understand how users navigate to and around our website, view product pages, access content and make purchases. We use cookies placed on your computer's hard drive through your web browser to enable our systems to recognize your browser during your visit and when you return to our site. For instance, when you are ready to purchase an item, a cookie allows our site to ‘remember’ you have added the item to your shopping cart. Our company contracts under an agreement of confidentiality with Google Analytics, a service provider that provides data collection and reports regarding our customers' activities on our site to help us better understand consumer use of FableStreet. Google Analytics may use cookies on our behalf and may receive information about your browsing and buying activity so that we may continue to refine the site, improve it and better serve you. Google Analytics may store member ID, city, state, zip code, and email addresses on our behalf. Google Analytics analyzes the information it collects on our behalf and returns it back to us through a secure web connection. Under no circumstances may Google Analytics use your information other than in connection with providing services to us to make our site more useful and efficient. FableStreet does not permit Google Analytics to collect credit card, username or password information.

Question 40

Are there any third party involvements?

Accepted Answer

This Privacy Policy only addresses the use and disclosure of information we collect from you. Other websites that may be accessible through this website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you to review the respective website’s privacy policy. We are not responsible for the policies or practices of third parties. FableStreet does not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses. We contract with third parties to serve ads on our behalf across the internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, e-mail address, or any personally identifying information about the user.

Question 41

Who do I contact if I have any question regarding this privacy policy?

Accepted Answer

If there are any questions regarding this privacy policy, please write to us at care@fablestreet.com Last Edited on 01-November-20204

Question 42

Brands, trade names and logos

Accepted Answer

All names, logos and other signs used on fablestreet.com, are legally protected brands and/or trade names of FableStreet Lifestyle Solutions Pvt. Ltd., associated companies or third parties. Any use of these or similar signs is prohibited without the prior written permission of FableStreet or the right holder. Disclaimers of warranties & product liability FableStreet does not provide warranties or promises on any merchandise, though we try and adhere to strict internal quality compliances for all products sold by us. The information made available to you through our product description and lookbooks are detailed and researched. All products displayed on our website may not be available for sale due to unavailability or other reasons. Actual colours and dimensions may differ from the products as shown on the screen.

Question 43

Terms of use

Accepted Answer

The domain name www.fablestreet.com (hereinafter referred to as "Website") is owned by FableStreet Lifestyle Solutions Private Limited a company incorporated under the Companies Act, 1956 with its registered office at B-3/190, Paschim Vihar, New Delhi – 110063 (hereinafter referred to as FableStreet) By accessing www.fablestreet.com , you agree that your access to and use of this Website is subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is assumed at the user's own risk. Additionally, FableStreet reserves the right to change these terms and conditions at any time without prior notice. Unless otherwise noted, all content, graphics, code and software used on or incorporated into this website, and the display or incorporation of all such content, graphics, code and software, are subject to copyrights held by or licensed to Fablestreet.com, and all rights thereto are specifically reserved. You may download or copy and print hard copies of contents from this website solely for personal, non-commercial purposes. Unless the written permission of FableStreet is first obtained, any other use of this website or content or information contained in this website is strictly prohibited. This Website, and any information or content on this website, are provided ‘as is.’ FableStreet makes no representations or warranties of any kind, whether express or implied, with respect to this website or content or information available on or through www.fablestreet.com . Except as otherwise provided under applicable laws, neither FableStreet nor its corporate affiliates, nor the advisors, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to this website. This limitation of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if FableStreet is notified in advance of the potential for any such damages. Furthermore, a link between Fablestreet.com and another website, does not mean that FableStreet endorses that website. We at FableStreet, reserve the right to change, suspend or discontinue any service, content, feature or product offered through www.fablestreet.com . We also reserve the right to correct any errors, inaccuracies or omissions (even after an order has been submitted) and to alter or update information at any time without prior notice. FableStreet may refuse any order you place with our company. We may limit or cancel all or parts of orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we do change or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number you have submitted with the order. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors. We apologize for any inconvenience. You agree to defend, indemnify and hold FableStreet harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site and/or your breach of any representation, warranty, or other provision of the agreement. We love hearing suggestions, ideas, and feedback. Please e-mail us at care@fablestreet.com . All information, materials, ideas, suggestions, comments, regardless of the method submitted, including but not limited to e-mail, postal mail, and online, will be considered property of FableStreet. By submitting such information, you are granting FableStreet an unrestricted license to use, modify, reproduce, transmit, display and distribute such comments for any purpose whatsoever, unless confidentiality is requested at the time of communication. FableStreet is under no obligation to pay compensation for any comments or respond to any comments. We reserve the right to monitor, edit or remove any comments. You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or malware that could in any way affect the operation of this site. You are solely responsible for any comments you make and their accuracy. FableStreet takes no responsibility and assumes no liability for any comments posted by you or any third party. Fablestreet.com cannot be used for any illegal or unauthorized purposes. Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although Fablestreet.com cannot monitor the conduct of its users, it is a strict violation of these terms to use any information obtained from our site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent. Fablestreet.com cannot be used for any illegal or unauthorized purposes. Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although Fablestreet.com cannot monitor the conduct of its users, it is a strict violation of these terms to use any information obtained from our site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.

Question 44

Can I cancel my order?

Accepted Answer

Orders can be cancelled only before they are shipped/manifested. For cancellation, contact us at care@fablestreet.com .

Question 45

Will I get a refund if I cancel my order?

Accepted Answer

For prepaid orders, refunds are initiated within 24 hours of a successful cancellation. While we process refunds as quickly as possible, it may take 5–7 business days for the amount to reflect in your account, depending on your bank or payment provider's settlement timelines.

Question 46

Can I partially cancel my order?

Accepted Answer

Yes, individual items from an order can be cancelled as long as they have not been dispatched or manifested for shipping.

Question 47

How can I open a FableStreet account?

Accepted Answer

Hey, opening a FableStreet account is simple. Just follow these easy steps: Click on the Login icon on your screen's top right corner. Create your account using Facebook or email ID. Logging in via Facebook? Use your Facebook account details. If using your email ID, create a password.

Question 48

How to retrieve my password/email id?

Accepted Answer

No worries! You can reset your password by providing your email id on the login page and clicking on 'Forgot Password'. If case you have forgotten your email ID, please write to us at care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U with any details you remember, and we will try to assist you at the earliest.

Question 49

I think I may have forgotten my password. What do I do now?

Accepted Answer

Don't worry! Please drop an email to care@fablestreet.com or WhatsApp at bit.ly/3S2ie4U . Our team will assist you by sharing the reset account password link.

Question 50

How can I find the nearest FableStreet store?

Accepted Answer

To locate the nearest FableStreet store, visit our Store Locator , where you can explore store locations, contact details, and directions.

Question 51

How can I apply for jobs at FableStreet?

Accepted Answer

If you're interested in exploring career opportunities with FableStreet, please send your resume and details to careers@fablestreet.com .

Question 52

How can I apply for a collaboration with FableStreet?

Accepted Answer

We'd love to hear from you. For brand collaborations, partnership opportunities, influencer engagements, or media inquiries, please get in touch with us at influencer.marketing@fablestreet.com .

Question 53

Do you take bulk orders?

Accepted Answer

No, we do not take bulk orders.

Question 54

How do I redeem a gift card?

Accepted Answer

You can redeem your Gift Card at the checkout page. Here's how: Proceed to the checkout page after adding your chosen products to the cart. You can locate the cart icon at the top right corner of your screen. Under the order summary, click on "Have a Gift Card? Click Here". Enter the gift card code (without spaces) in the "Gift Card code" box and apply it. Your gift card has a lifetime validity.

Question 55

I can't redeem my Gift Card. What should I do?

Accepted Answer

Please note that Gift Cards are account-specific and are linked to the customer account under which they are issued. To redeem your Gift Card, you must be logged in to the same account used at the time the Gift Card was issued. How to redeem your Gift Card: Add your desired products to the cart and proceed to the Checkout page. In the Order Summary section, click "Have a Gift Card? Click Here." Enter your Gift Card code (without any spaces) in the Gift Card Code field and click Apply. Your Gift Card will be applied to your order value, subject to the available balance.

Question 56

Why is the discount offer not reflecting in my cart?

Accepted Answer

If your discount isn't reflecting, please try the following steps before placing your order: Refresh your cart or checkout page Clear your browser cache and cookies Log out and sign back into your account Remove the product from your cart and add it again If the discount still does not appear, please get in touch with us at care@fablestreet.com with a screenshot of the issue, and we'll be happy to help.

Question 57

Why is there a price difference between sale and non-sale periods?

Accepted Answer

Product pricing is subject to change and may vary during promotional and non-promotional periods. Discounts and sale prices are applicable only for the duration of the respective promotion and cannot be applied to orders placed outside the sale window. We do not offer post-purchase price adjustments, refunds, or credits for price differences.

Payment Related