All your queries about FableStreet are answered!

First of all, having a FableStreet account is not mandatory to shop for your dream garment. However, having a FableStreet account not only entitles you to special offers, but also helps you maintain a record of your previous orders, track your current order, track your reward points and makes checkout quicker and easier, as your details are already saved in your account. It also enables you to save your vital stats which helps us achieve your dream fit, during manufacturing of tailored garments.

To create a FableStreet account, click on Login icon that appears on the top right corner of your screen. You can create your account using Facebook or Email ID. If you create your account using Facebook, please use your Facebook password (These passwords are not stored by us). If you choose to Login using your Email ID, you can create and set your own password.

With so many passwords to keep a track of, this is bound to happen once in a while :-)
Not an issue! You can reset your password by providing your email id on login page and clicking on forgot password.

That's okay. Write to us at care@fablestreet.com with the details you do remember and we will try to help you as soon as possible.

All your queries about FableStreet are answered!

No, Login is not mandatory to make a purchase. However, if you create an account with us, your future check-outs will be easier and we will also keep you updated on the offers customized specially for you.

Yes, you can order more than one piece of the same item provided we have enough inventory available for the same. For this, go to the Shopping Cart page, change the “Quantity” in your shopping cart to your desired quantity and click on “Update Quantity”.

Items will continue to appear in your cart until you’ve removed them or you’ve checked out. Make sure you are logged in to your FableStreet Account. If you are not logged in, do so by clicking on the Login icon and your cart should have the items you had selected. In case the selected items are no longer available, you will see a message next to the stocked out item in your Shopping Cart. You need to remove the same (using the small cross next to the item) before Checking Out to purchase the available items.

‘Out of Stock’ items are those gems where demand exceeded supply and we couldn’t keep pace :-(. The good news is, these items are expected to be replenished within a few weeks. Please click on the specific ‘Out of Stock’ gem that you are interested in and enter your email id to be the first to know as soon as it is back.

First of all, we are really sorry for the trouble. Please call us on +91-11-43078400 or mail us at care@fablestreet.com with your error message, and we will resolve the issue ASAP. We’re available all weekdays (except Sundays and Public holidays) from 10.00 am to 7.00 pm.

Yes, shopping at FableStreet is completely secure. For making payments, you are routed to the websites of our payment partners (PayU and Paytm) which are completely secure. This routing of sensitive payment related content is done through https security.

There are zero hidden charges when you make a purchase on FableStreet. The prices listed for all items are final and all-inclusive. The price you see on the product page is exactly what you pay.

We accept the following methods of payment:

  1. Credit Card
  2. Debit Card
  3. Net-Banking
  4. Paytm
  5. Wallet
  6. Cash on Delivery*

*Conditions –
COD payment can be done on orders upto INR 7500. INR 50 will be charged as handling charges for COD orders.
For orders above INR 7500, only prepaid options are available.
COD option is available only for standard sizes. For tailored orders, we accept only credit/debit card / netbanking / paytm / wallet. Even if one piece in the order is tailored, it has to be a prepaid order. Please note, custom sizes, add length, add sleeves, any modifications on products are treated as Tailored products.

Yes, we offer cash on delivery option for orders below INR 7500 and only for orders with standard sizes. All tailored/custom orders are prepaid only irrespective of order value.

Yes, we charge INR 50 for each Cash on Delivery (COD) order as handling charges and this amount is non-refundable in case of return/exchange.

Cash On Delivery option is available only for orders upto INR 7500 and for standard sizes. Orders above INR 7500 have to be placed through prepaid methods. Any tailored order irrespective of order value is prepaid only.

Cash On Delivery payment option is available only in India. That too, at locations covered by our logistics partners. We do try to provide this facility across the country but there are few locations beyond our support. For such locations, we provide the prepaid option.

No, we do not offer EMI option.

Your order confirmation e-mail is sent to the e-mail address linked to your FableStreet account, immediately upon placing your order. If you have not received it, please check your junk or spam mail folder. If you still cannot locate the confirmation mail, you may log into your FableStreet Account, choose 'Past Orders’ to view all of your orders. If the order you placed does not appear, the order was not successfully confirmed. In this case, please contact our customer care at +91-11-43078400 or mail us at care@fablestreet.com

If you have a FableStreet account, you can login and go to “My Account” to check your previous order history. Your previous orders will reflect there after you have logged in. In case you do not have an account, please mail your order ID and email ID (using which you had placed the order) at care@fablestreet.com, we will check and share your previous order info.

All your queries about FableStreet are answered!

We currently deliver to most pincodes in India. If you want to confirm your pincode, please mail us at care@fablestreet.com.

• Shipping is free for all prepaid orders above INR 1000, shipped within India.

• A Standard Shipping Charge of Rs. 95 (non-refundable) will be applicable to all orders under Rs. 1000.

• For Cash On Delivery orders, we charge INR 50 as handling charges (non-refundable).

• For international shipping, we charge INR 1500 for orders under INR 20000. For orders above INR 20000, we provide free shipping worldwide. *Please write to us at care@fablestreet.com in case of any queries

• We process and ship your garment order as soon as we are confident that we have achieved the required perfection in your garment. All our products are made to order and it typically takes 4-7 working days to ship out the order from our warehouse in New Delhi, India.

• Jewellery/Masks/Footwear orders are shipped immediately.

All orders usually take a delivery time of 3-10 working days (all days except Sundays and Public holidays) within India, from the purchase date. For international orders, please expect delivery in 12-20 working days.

We understand that there are times when you order for a specific occasion and want the delivery to be made immediately. For times like those, we do offer 48-hour shipment based on available capacity. For this, please write to us at care@fablestreet.com and we will try to make it happen. Please note, an extra surcharge of INR 199 per piece would be levied for the same.

Unfortunately, we are unable to ship to multiple addresses at this time. We recommend placing separate orders for each address.

We ship outside India (Primarily to US, Singapore, Dubai and Australia). You can expect your orders to be delivered at almost all locations in the world. For international orders:

i. We charge INR 1500 (most common countries) for orders below INR 20000. For orders above INR 20000, we provide free shipping to aforementioned countries. For other countries, shipping is charged on actuals.

ii. In case there is any import duty, taxes or brokerage fee applicable, it has to be paid by the customer at the time of delivery. For US and Australia, the orders usually do not have import duties. For Europe/UK, our shipments are done as per laws and may have import duties/collection fee. In case of any queries, please write to us at care@fablestreet.com

To track your order, you can login your FableStreet account and choose “My Account” to view your order details. You can also contact customer care at care@fablestreet.com or call +91-11-39589500. We’re available on all weekdays (except Sundays and Public holidays) from 10.00 am to 7.00 pm. If you do not have a FableStreet account, then please follow the “Track Shipping” link in your confirmation email or mail us your order no. and email id using which you had placed the order, we will check and share your order status.

All your queries about FableStreet are answered!

Our return/exchange policy is extended only when goods to be returned are in a resalable condition with price tags intact and a valid receipt

Full Price Standard Merchandise

Return/Exchange has to be initiated within 7 days of receipt of product. You have to email at care@fablestreet.com from your registered email id to trigger the request.

COD Orders

  • The amount is refunded as FableStreet Gift card which you can use for your future orders

  • COD handling charges (INR 50) charged at the time of placing the order are non refundable.

Prepaid Orders

  • Full amount is refunded into your initial payment mode (bank account, credit card, etc.)

Discounted Standard Merchandise (Including SALES, OFFERS, PROMO CODES etc.)

  • Return/Exchange has to be initiated within 7 days of receipt of product. You have to email at care@fablestreet.com from your registered email id to trigger the request.

  • All refunds for discounted merchandise (Prepaid & COD) are issued as Gift card only.

International Orders

  • We do not provide reverse pick up facility in case of international shipments. All back and forth shipping and brokerage charges for returns or exchanges will be paid by the customer

  • All applicable brokerage or custom charges on international shipments will be paid by the customer.

  • All other applicable conditions and terms of our return and refunds above apply to international returns.

*Pls note we accept only prepaid payment mode for International orders

Exclusion from Return/Exchange

  • Customised & Tailored Merchandise: Both Full price & Discounted

  • Only alteration can be provided on a case to case basis

  • Alteration request has to be raised within 7days of receipt of product

  • Accessories (Jewellery, Belts) can be replaced only in case the products delivered are damaged/defective

*Please note, custom sizes, add length, add sleeves, any modifications on products are treated as Tailored products

* Handling charges of INR 95 applicable on all orders below INR 1000 are not refunded in case of any return

Important things to keep in mind while sending back the product for return/exchange:

  • All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.

  • All items should be free of make-up or tan marks

  • Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability in case incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece

  • To ensure your FableStreet garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection

  • All alteration/exchange/return requests have to be initiated within 7 days of receipt of product. You have to email at care@fablestreet.com from your registered email id to trigger the request.

  • It takes about 12-15 working days to complete your return/exchange request post your request has been triggered.

Primary return/Exchange pickup will be done within 3-4 days of triggering the return/exchange request. In case the pickup is cancelled by the customer, additional charge will be levied for triggering pickup again.

Orders are cancellable for up to 12 hours after they are placed. If you need to make any changes, email care@fablestreet.com. After 12 hours, your order is already under processing and we are unable to cancel or change it in any way.

INTERNATIONAL ORDER RETURNS

  • We do not provide reverse pick up facility in case of international shipments. All back and forth shipping and brokerage charges for returns or exchanges will be paid by the customer.
  • All applicable brokerage or customs charges on international shipments will be paid by the customer.
  • All other applicable conditions and terms of our return and refunds above apply to international returns. 

Important things to keep in mind while sending back the product for return/exchange:

  • All items must have the original tags, and should be unworn, unwashed, and undamaged with no smell of perfume, deodorant or detergent.
  • All items should be free of make-up or tan marks
  • Please ensure correct pieces for return/exchanges are handed over to the delivery executive. We take no liability incase incorrect piece is handed over. Additional reverse and forward shipping charges will be levied for pickup of correct pieces again and shipping back wrong piece
  • To ensure your FableStreet garments are not damaged during shipment, please re-use the entire original packaging (including the garment sleeve) for proper care and protection
  • All alteration/exchange/return requests have to be initiated within 7 days of receipt of product. You have to email at care@fablestreet.com from your registered email id to trigger the request.
  • It takes about 12-15 working days to complete your return/exchange request post your request has been triggered. 
  • Primary return/Exchange pickup will be done once (which includes 3 attempts by the delivery partner). Incase the pickup is cancelled by the customer, additional charge will be levied for triggering pickup again
  • In the case of COD orders, handling charges (INR 50) will not be refunded.

All exchange/return requests must be placed within 7 days of receipt of items. Handover of these items should be done within 5 days of placing the exchange request. If you do not provide a time for the reverse pick-up within 5 days of placing the request, the return/exchange will be cancelled. Please note that an exchange request will be accepted only twice against the original order.

In case you have received a damaged or a defective piece, please initiate a request for exchange/return by notifying our customer care, either by call or email to care@fablestreet.com, along with pictures of the damage/defect and we will provide you the best resolution.

This is highly unlikely, but we always leave room for human error. In case you have received a wrong product, please initiate a request for exchange/return by notifying our customer care, either by call or email, along with pictures of the product to care@fablestreet.com and we will help you out.

We will initiate the reverse pick-up once we receive your return/exchange request, our logistics partner will get in touch with you and request a convenient time and date for the pick-up. Please note, the product should be handed over within 5 days of raising the return/exchange request. Any later pick-ups will not be considered for return/exchange.

• Once we receive the product, we will check it for being unused, unwashed, and undamaged and the product should also have the original tags/packaging in place. Post that, we will process your refund/exchange as per your request. In case the received item does not meet the above conditions, it will not be accepted and will be returned to you at your expense. Please note an exchange request will be accepted only twice against the original order.

• For exchange cases, the entire process, from initiating the request to delivering the requested exchange product can take anywhere between 15-25 days, depending on the date of reverse pick up of the product.

To cancel your exchange request, you can call us on +91-11-43078400 or mail us at care@fablestreet.com with your order no. and email id within 24 hours of placing an exchange request.

In case of a return, we offer the full amount back into your initial payment mode (bank account, credit card, etc.) for full price prepaid orders. In case of COD orders and orders placed at discounted price (including prepaid orders placed at discounted price), you will get FableStreet gift card as a refund. We will not refund cash for Cash On Delivery orders.

All your queries about FableStreet are answered!

  • FableStreet collects personally identifiable information, like names, postal addresses, email addresses, phone number etc., only when voluntarily submitted by our visitors, while ordering or registering on our site.
  • We may use the information that we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

    1. To quickly process your transactions
    2. To personalize user's experience and to allow us to deliver the type of content and product offerings in which you are most interested
    3. To allow us to better service you in responding to your customer service requests

    We want you to be aware that certain online tools exist to help us serve and recognize you when you visit our website. For your convenience, to help us personalize your experience or better serve your needs, we may receive and store certain types of information when you visit our website. These are called ‘cookies.’ The cookies may be placed on your computer when you visit our site. Our web server automatically recognizes non-personally, identifiable information only, e.g., domain type, browser version, and service provider for each of the visitors on our site. Cookies do not provide any personal information but they allow us to understand how users navigate to and around our website, view product pages, access content and make purchases. We use cookies placed on your computer's hard drive through your web browser to enable our systems to recognize your browser during your visit and when you return to our site. For instance, when you are ready to purchase an item, a cookie allows our site to ‘remember’ you have added the item to your shopping cart.
    Our company contracts under an agreement of confidentiality with Google Analytics, a service provider that provides data collection and reports regarding our customers' activities on our site to help us better understand consumer use of FableStreet. Google Analytics may use cookies on our behalf and may receive information about your browsing and buying activity so that we may continue to refine the site, improve it and better serve you. Google Analytics may store member ID, city, state, zip code, and email addresses on our behalf. Google Analytics analyzes the information it collects on our behalf and returns it back to us through a secure web connection. Under no circumstances may Google Analytics use your information other than in connection with providing services to us to make our site more useful and efficient. FableStreet does not permit Google Analytics to collect credit card, username or password information.

    This Privacy Policy only addresses the use and disclosure of information we collect from you. Other websites that may be accessible through this website have their own privacy policies and data collection, use and disclosure practices. If you link to any such website, we urge you to review the respective website’s privacy policy. We are not responsible for the policies or practices of third parties.



    FableStreet does not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

    However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

    We contract with third parties to serve ads on our behalf across the internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is an industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, e-mail address, or any personally identifying information about the user.

    If there are any questions regarding this privacy policy, please write to us at care@fablestreet.com




    Last Edited on 01-July-2016

    All your queries about FableStreet are answered!

    All names, logos and other signs used on fablestreet.com, are legally protected brands and/or trade names of FableStreet Lifestyle Solutions Pvt. Ltd., associated companies or third parties. Any use of these or similar signs is prohibited without the prior written permission of FableStreet or the right holder.




    Disclaimers of warranties & product liability



    FableStreet does not provide warranties or promises on any merchandise, though we try and adhere to strict internal quality compliances for all products sold by us. The information made available to you through our product description and lookbooks are detailed and researched. All products displayed on our website may not be available for sale due to unavailability or other reasons. Actual colours and dimensions may differ from the products as shown on the screen.

    The domain name www.fablestreet.com (hereinafter referred to as "Website") is owned by FableStreet Lifestyle Solutions Private Limited a company incorporated under the Companies Act, 1956 with its registered office at B-3/190, Paschim Vihar, New Delhi – 110063 (hereinafter referred to as FableStreet)



    By accessing www.fablestreet.com, you agree that your access to and use of this Website is subject to the terms and conditions set forth in this legal notice and all applicable laws, and that any such access or use is assumed at the user's own risk. Additionally, FableStreet reserves the right to change these terms and conditions at any time without prior notice.



    Unless otherwise noted, all content, graphics, code and software used on or incorporated into this website, and the display or incorporation of all such content, graphics, code and software, are subject to copyrights held by or licensed to Fablestreet.com, and all rights thereto are specifically reserved. You may download or copy and print hard copies of contents from this website solely for personal, non-commercial purposes. Unless the written permission of FableStreet is first obtained, any other use of this website or content or information contained in this website is strictly prohibited.



    This Website, and any information or content on this website, are provided ‘as is.’ FableStreet makes no representations or warranties of any kind, whether express or implied, with respect to this website or content or information available on or through www.fablestreet.com. Except as otherwise provided under applicable laws, neither FableStreet nor its corporate affiliates, nor the advisors, employees, agents, contractors, successors or assigns of each, shall be liable for any damages whatsoever arising out of or related to the use of this website or any other website linked to this website. This limitation of liability applies to direct, indirect, consequential, special, and punitive or other damages you or others may suffer, as well as damages for lost profits, business interruption or the loss of data or information, even if FableStreet is notified in advance of the potential for any such damages. Furthermore, a link between Fablestreet.com and another website, does not mean that FableStreet endorses that website.



    We at FableStreet, reserve the right to change, suspend or discontinue any service, content, feature or product offered through www.fablestreet.com. We also reserve the right to correct any errors, inaccuracies or omissions (even after an order has been submitted) and to alter or update information at any time without prior notice. FableStreet may refuse any order you place with our company. We may limit or cancel all or parts of orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we do change or cancel an order, we will attempt to notify you by contacting the e-mail, billing address, and/or phone number you have submitted with the order. We reserve the right to limit or prohibit orders that appear to be placed by dealers, resellers or distributors. We apologize for any inconvenience.


    You agree to defend, indemnify and hold FableStreet harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site and/or your breach of any representation, warranty, or other provision of the agreement.



    We love hearing suggestions, ideas, and feedback. Please e-mail us at care@fablestreet.com. All information, materials, ideas, suggestions, comments, regardless of the method submitted, including but not limited to e-mail, postal mail, and online, will be considered property of FableStreet. By submitting such information, you are granting FableStreet an unrestricted license to use, modify, reproduce, transmit, display and distribute such comments for any purpose whatsoever, unless confidentiality is requested at the time of communication. FableStreet is under no obligation to pay compensation for any comments or respond to any comments. We reserve the right to monitor, edit or remove any comments.



    You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or malware that could in any way affect the operation of this site. You are solely responsible for any comments you make and their accuracy. FableStreet takes no responsibility and assumes no liability for any comments posted by you or any third party.



    Fablestreet.com cannot be used for any illegal or unauthorized purposes. Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although Fablestreet.com cannot monitor the conduct of its users, it is a strict violation of these terms to use any information obtained from our site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.



    Fablestreet.com cannot be used for any illegal or unauthorized purposes. Harassment in any manner or form of the site, including via e-mail and chat or by obscene or abusive language, is strictly forbidden. Although Fablestreet.com cannot monitor the conduct of its users, it is a strict violation of these terms to use any information obtained from our site in order to harass, abuse or harm another person, or in order to contact, advertise, solicit or sell to any user without his/her prior explicit consent.

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